JD.COM-Professional comprehensive online shopping mall, selling over tens of thousands of brands and 40.2 million kinds of products, covering 13 categories such as home appliances, mobile phones, computers, mothers and babies, and clothing. Adhering to the concept of customer first, the goods sold by Jingdong are authentic licensed products, nationwide warranty, and machine-printed invoices.
Company profile
JD, a Chinese self-operated e-commerce company, the founder Liu Qiangdong serves as the chairman and chief executive officer of JD Group. It has JD Mall, JD Finance, Paipai, JD Smart, O2O and Overseas Business Units. In 2013, it officially obtained the virtual operator license. It was officially listed on the Nasdaq Stock Exchange in the United States in May 2014. In June 2016, it reached an in-depth strategic cooperation with Walmart, and Yihaodian merged into JD.com.
In May 2014, JD Group was officially listed on the Nasdaq Stock Exchange in the United States. In July 2015, JD was selected into the Nasdaq 100 Index and the Nasdaq 100 Average Weighted Index due to its high growth.
On January 4, 2017, China UnionPay announced that its payment company under JD Finance has officially become an acquiring member institution of UnionPay. On April 25, 2017, JD Group announced the formal establishment of a JD Logistics subgroup. On August 3, 2017, the 2017 “Top 100 Chinese Internet Companies” list was released, and JD.com ranked fourth. [5] In July 2019, released the 2019 Fortune Global 500: ranked 139.
On March 15, 2018, JD.com internally announced the establishment of the “Customer Experience Department”, which will be responsible for the overall promotion of JD Group-level customer experience projects. In 2018, it ranked 181 on the Fortune Global 500 list. On July 24, 2018, JD.com’s plan to increase the capital of Allianz P&C China was approved by the China Banking and Insurance Regulatory Commission. On September 4, JD Group and Ruyi Holding Group signed a strategic cooperation agreement. On August 22, 2019, it entered the top ten of 2019 China’s top 500 private enterprises; 2019 China’s top 100 private enterprises in service industry was released, and Jingdong Group ranked fourth. On September 7, 2019, the China Chamber of Commerce and the All-China Business Information Center released the list of the top 100 Chinese retailers in 2018, and JD.com ranked second. In October 2019, it ranked 44th in the Forbes Global 100 Digital Economy List.
In April 2020, JD.com confirmed its listing in Hong Kong.
Business development
Build a platform
JD.com has successively established wholly-owned subsidiaries in Shanghai and Guangzhou to connect North China, East China and South China into one line, so that most areas of the country are covered by JD Mall’s logistics distribution network; at the same time, it continues to strengthen and enrich the company’s technical strength , Improve and perfect the software and hardware facilities and service conditions of after-sales service, logistics distribution and market promotion. JD.com has set up six logistics platforms centered on Beijing, Shanghai, Guangzhou, Chengdu, Shenyang, and Xi’an, with a view to providing faster delivery services for users across the country and further deepening and expanding the company’s business space.
On September 28, 2018, JD CENTRAL, a Thai online retail platform built by JD Group and Thailand Central Group, announced its official launch. [62]
Business content
Online sales: computers, mobile phones and other digital products, home appliances, auto parts, clothing and footwear, luxury goods, household and household products, cosmetics and other personal care products, food and nutrition, books and other media products, maternal and child products There are 31.5 million SKU products in 13 categories, including toys, sports and fitness equipment, and virtual goods.
Product brand
Jingdong Mall
On May 6, 2013, JD.com officially met with consumers after completing the internal beta. Users can purchase daily necessities such as food, beverages, condiments, etc. on JD.com. This time JD.com moved the supermarket online, which is also another effort by JD.com in its strategic layout of “one-stop shopping platform”. Consumers can easily fulfill their daily shopping needs such as “buying soy sauce” and “buying beer” without leaving home.
JD.com has launched more than 5,000 kinds of products for the first time, involving leisure specialty products, purified water, grain and oil, condiments, beer and beverages, and other product categories; these categories are closely related to consumers’ daily lives. Different from the past package sales, now consumers can buy a can of Coke and a bottle of soy sauce in Jingdong Mall, and Jingdong delivers them home. Coupled with the support of cash on delivery and other services, it can really help users achieve “more, faster, better, and less” shopping.
JD Finance
On April 28, 2015, JD Finance announced that online banking wallet was renamed JD Wallet, and online banking+ was renamed JD Pay. JD Finance also proposed to provide users with a full range of financial solutions around the JD payment system.
JD Finance mainly has 2 major products, namely JD Crowdfunding and JD Baitiao.
JD Cloud
The JD e-commerce cloud platform developed by relying on the e-commerce advantages of JD.com is building a huge e-commerce cloud ecosystem based on the advantages of its industrial chain, fully demonstrating the true meaning of the application of cloud computing. He Gang, vice president and chief scientist of Jingdong Technology, said that in 2013, Jingdong Group has formed a technology system with four major solutions as “JD Zeus”, “JD Yunding”, “JD Cloud Engine” and “JD Cloud Hui” as the core. A complete e-commerce cloud service chain has been formed, and various resources are currently being mobilized to cultivate the JD e-commerce application ecology.
The four major solutions provide e-commerce cloud services such as open JD system interfaces, service trading market, e-commerce application cloud hosting platform, application development cloud platform, and community ecological environment to cooperative ISVs and individual developers, and initially formed a complete A closed-loop e-commerce cloud service chain.
JIMI robot
JIMI (JD Instant Messaging Intelligence) is an artificial intelligence system independently developed by JD. It can complete all-weather, unlimited user services through natural language processing, deep neural network, machine learning, user portrait, natural language processing and other technologies, covering sales All aspects of e-commerce such as pre-consultation and after-sales service can be called shopping companions for JD users.
Jingdong Real Estate
On October 22, 2018, I Love My Home and JD Real Estate formally signed a strategic cooperation agreement. The two parties will give full play to their respective resources and channel advantages, focus on promoting data sharing of second-hand housing, rental housing, and long-term rental apartments, and strive to solve industry problems such as false information and complicated processes in real estate transactions. JD Real Estate also announced that it will officially launch its second-hand housing business on the same day. I love my family has also become one of the first important partners of JD’s second-hand housing business.
Jingdong Agriculture and Animal Husbandry
At the 2018 JD Digital Technology Global Explorers Conference held on November 20, 2018, JD.com announced that JD Financial’s brand was upgraded to JD Digital Technology, its sub-brand JD Agriculture and Animal Husbandry officially unveiled, and the establishment of JD Agricultural Research Institute will use artificial intelligence Technology promotes the upgrading of the pig industry.
JD Agriculture and Animal Husbandry has also independently developed and launched JD intelligent breeding solutions through cooperation with China Agricultural University, Chinese Academy of Agricultural Sciences and other institutions, and has cooperated with China Agricultural University to build Fengning Smart Pig Farm demonstration site.
Offline sales
Jingdong Home
On November 10, 2016, the first domestic “JD Home” opened in Changsha Pinghetang. JD Home is the carrier and experience store of JD offline services.
JD Home is mainly located in the core business districts of first- and second-tier cities. It mainly deals in 3C products such as mobile phones, digital and computers, and has been opened in Beijing, Shanghai, Shenzhen and other places.
Jingdong Store
JD stores are mainly located in sub-commercial districts of cities at all levels. JD.com will open more than 300 3C-based retail experience stores across the country.
Jingdong Convenience Store
JD Convenience Store is fully integrated with JD Pay and officially launched the world’s first low-cost, modularly assembled smart store solution D-MART.
Delivery service
211 Limited Time Reach
211 Limited time delivery: Spot orders submitted before 11:00 a.m. on the same day (before 10:00 a.m. in some cities) will be calculated from the time when the order is out of the warehouse to complete the picking, and delivered on the same day; spot orders submitted before 11:00 at night ( Calculate from the time when the order is finished picking after it is out of the warehouse), and it will be delivered before 15:00 the next day. As of December 31, 2013, 211 limited time has covered 40 cities across the country.
Next day delivery
Next-day delivery service: Spot orders submitted before a certain point in time (calculated from the time when the order is picked up after the order is released) will be delivered the next day. In addition to the 211 limited-time delivery service, JD’s next-day delivery service also covers 248 cities across the country.
Ultimate Speed
The speed of delivery service is a personalized paid value-added service provided to users. If users choose the speed of delivery service, they need to make full payment through online payment or after successfully submitting the order by cash on delivery, and check the speed of delivery service After that, Jingdong will deliver the goods to a service of the address you left within 3 hours within the service time. GSD’s business covers six cities including Beijing, Shanghai, Guangzhou, Chengdu, Wuhan and Shenyang.
Jing Zhunda
Jingzhunda is a value-added service provided by Jingdong that allows you to choose the precise time period for receiving the goods. If you choose the Jingzhunda delivery service, after successfully submitting the order through online payment or cash on delivery, the goods selected by the customer that support the Jingzhunda service will be delivered to the provider within the specified delivery time period The delivery address of the order. For each order, it is necessary to charge Jingzhunda shipping fee on the basis of the original order amount (39 yuan per order for large items and 6 yuan per order for small and medium items. If an order contains both large and small items, it will be charged at the same time. Charge Jingzhunda freight for large and small items.
Night match
Night delivery service is to provide users with a faster and more convenient value-added service. If users need night delivery service, please select 19:00-22:00 in the calendar when placing an order, which is within the scope of night delivery service JD.com will try its best to arrange delivery personnel to deliver the products to users from 19:00-22:00 on the evening of the day selected by users. The night distribution business provides services in Beijing, Shanghai, Chengdu, Guangzhou, and Wuhan.
Self-lifting cabinet
According to reports, the JD self-pickup counter can provide uninterrupted self-pickup services throughout the day. Users only need to choose the self-service self-pickup delivery method when placing an order, and the purchased goods will be delivered to the self-pickup counter as soon as possible, and then the JD system Automatically send SMS to remind consumers to pick up the goods. When picking up the goods, consumers only need to enter the order number and pick-up code, or directly scan the pick-up QR code to complete the identity verification. After completing the payment with the POS machine according to the prompts, they can open the counter to pick up the goods. And Longjiang Bank will allocate service personnel at each branch to conduct shopping guide promotion and help consumers use self-pickup service.
Drone
On November 10, 2016, since entering Double 11, JD UAVs have been put into operation at the same time in Suqian, Xi’an, Beijing and other places. This means that after the first flight of 618 in 2016, JD UAVs have entered the mature application field. Take a step.