On November 4th, the Health Industry Development Research Center of the Chinese Academy of Social Sciences, based on hundreds of millions of data from Good Doctor Online in the past 14 years, carried out the “Hospital Internet Influence Research” through big data analysis and released the 2020 Chinese Hospital Internet Influence Ranking List .
The research report analyzed 61.16 billion patient browsing trajectories, 66.48 million patients’ online consultation records, 470 million doctor-patient exchanges, and 4.549 million online evaluations of patients after hospital visits, and concluded 30 specialties in 2020 Comprehensive ranking of patients’ online and offline medical treatment options.
The research was led by Chen Qiulin, deputy director of the Health Industry Development Research Center of the Chinese Academy of Social Sciences, and many experts participated in the calculation and analysis of big data. Zhang Chewei, director of the Institute of Population and Labor Economics of the Chinese Academy of Social Sciences, and director of the Health Industry Development Research Center of the Chinese Academy of Social Sciences, said that in order to better study the role of the Internet in promoting medical efficiency and medical experience, it is for policy-making departments. To provide a reference for decision-making, the Health Industry Development Research Center of the Chinese Academy of Social Sciences established the “Research Group on the Internet Influence of Chinese Hospitals”. The research team conducts big data research on the real behavior trajectory of patients on the Internet platform, and publishes the research results in the form of a list, in order to provide a reference for the behavior of various elements of Internet medical treatment.
“Compared with 2019, the number of online consultations and follow-up visits has increased. For example, doctor-patient communication has increased by 160 million times compared with 2019. This indicates that there are more people going to see a doctor online this year, and Internet medical care is increasingly accepted and recognized by people.” Peking University Public Fu Hongqiao, an associate researcher of the School of Health, said that in places where high-quality medical resources are concentrated, hospitals have relatively high Internet influence. Most of the hospitals on the list are “good hospitals” in the common sense of the common people. This also reflects the public’s perception of high-quality medical resources. Demand. In 2020, a total of 133 hospitals in 17 provinces and 20 cities will be on the list, among which 35, 25 and 14 hospitals in Beijing, Shanghai, and Guangzhou are on the list. In terms of the number of times on the list, Peking Union Medical College Hospital, Chinese People’s Liberation Army General Hospital, and West China Hospital of Sichuan University rank in the top three; from the perspective of online consultation services, the Ninth People’s Hospital Affiliated to Shanghai Jiaotong University School of Medicine and Peking Union Medical College Hospital The Huashan Hospital Affiliated to Fudan University ranks in the top three; in terms of the satisfaction of offline hospitals, the results of patients’ feedback on the Haodafu platform show that Peking Union Medical College Hospital, Peking University First Hospital, and Chinese People’s Liberation Army General Hospital rank in the top three.
The list is generally stable in terms of geographical distribution and hospital distribution, which reflects the long-term cycle of the medical industry, and the overall strength of hospitals rarely undergoes major changes in the short term. However, the ranking of the top ten in various specialties changes every year, and the services and reputation of doctors on third-party platforms have a greater impact on the hospital’s brand. The research team found that some hospitals will actively encourage doctors to use third-party platforms to provide better online services for difficult and severe cases and cases in line with the hospital’s development direction, and provide smoother offline hospital referral services, which also promotes hospital access The improvement of diagnosis efficiency has improved the patient’s medical experience.
Xu Congjian, Dean of the Obstetrics and Gynecology Hospital of Fudan University, believes that in the Internet age, public hospitals must also keep pace with the times, not only with excellent diagnosis and treatment technology, but also with more efficient and convenient services. The Internet platform provides an innovation. The way. Internet medical care cannot completely replace offline diagnosis and treatment, and physical hospitals still need to complete examinations, operations and necessary face-to-face consultations. However, the Internet platform provides a large number of users with services such as pre-diagnosis consultation and post-diagnosis management through strong operational capabilities. When patients need examination or surgical treatment, they are referred to offline physical hospitals, and after the treatment is completed, they return Online, maintain a benign interactive doctor-patient relationship.